Retently AI Customer Experience Platform

Retently is a customer experience platform specifically built for ecommerce and retail brands to collect, analyze, and act upon customer feedback. The platform enables businesses to gather NPS, CSAT, and CES surveys across every customer touchpoint, helping them measure customer satisfaction and loyalty.

At its core, the platform leverages advanced AI to process thousands of open-ended customer survey responses, transforming raw feedback into actionable insights. This capability helps brands protect revenue, understand sentiment drivers around product quality, pricing, and shipping, and take targeted actions to improve customer retention without getting bogged down in manual text analysis.