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Quick facts
- Starting price
- $79/month
- Free plan
- Yes
- Pricing
- Free plan (25 tracked users); Pro from $79/mo billed yearly (100+ tracked users); Business custom.
- Platforms
- Web app
Pricing verified Oct 31, 2026 · Source
Key features of Canny
- Autopilot AI capture Autopilot automatically captures, deduplicates, and triages feedback from support and sales conversations.
- Feedback boards & voting Unlimited public and custom-access boards with voting, tags, statuses, and changelog.
- Comment summaries Instantly summarize comments to reveal the main themes.
- Revenue-based prioritization Tie feedback to opportunity revenue at enterprise scale.
Verified Oct 31, 2026 · Source
Who Canny is for
Product teams who want AI to capture, organize, and prioritize customer feedback.
Teams needing native NPS/CSAT surveys: Canny analyzes conversations, not survey forms.
Screenshots
About Canny
Centralizes customer feedback to prioritize product features. Canny's AI-powered customer feedback platform captures, analyzes, and prioritizes feedback to help you build what drives revenue. Canny collects and organizes customer feedback to help prioritize product features and roadmaps. Sign up, create a board, and embed the widget on your site using the provided code snippet. The free plan supports up to 25 tracked users with unlimited posts and basic AI features. It integrates with Intercom, Zendesk, Jira, Slack, and more for seamless feedback flow. Privacy settings allow public, team-only, or fully private access to boards. Autopilot uses AI to capture feedback from sources, deduplicate entries, and summarize comments automatically.
Canny FAQ
What is Canny Autopilot?
Autopilot is Canny's suite of AI-powered features: Feedback Discovery (automatically captures feedback from chats, calls, and reviews, and merges duplicates), Smart Replies, and Comment Summaries.
How many tracked users do I need?
Most teams new to Canny find the Free plan's 25 tracked users enough to start uncovering impactful feedback. For a B2B SaaS company, around 5% of total users typically become tracked users.
Can I set a monthly spend limit?
Yes. You can set a monthly spend limit, and upgrades pause once you hit it. You'll be notified when you hit your limit.
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