Crisp: The AI Customer Support Platform for Every…

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Quick facts

Starting price: $45/month
Free plan: Yes
Free trial: Yes — 14 days
Pricing: Free $0 (2 seats); Mini $45/mo; Essentials $95/mo; Plus $295/mo; Enterprise custom. Flat per workspace; 14-day free trial.
Platforms: Web app, iOS, Android, macOS, Windows, API
AI models: GPT-5.5, GPT-5.4, Claude Opus 4.8, Claude Haiku 4.5, Gemini 3.5 Flash, Gemini 3 Flash Preview, GPT-5.1, GPT-5.2, Claude Sonnet 4.6, Mistral Large / Medium 3

Pricing verified Sep 30, 2026 · Source

Key features of Crisp

Hugo AI support agent Customer-facing AI agent that answers from your help articles, website, files, and snippets, and can take actions in business tools via MCP integrations.
Internal AI copilot Agents get AI help inside the inbox: suggested answers, conversation summaries, intent detection, and prepared handover drafts.
AI knowledge training Train the AI on help articles, website crawls, conversation history, Q&A snippets, and uploaded PDFs or CSVs that reindex automatically.
MagicReply confidence control Set a confidence threshold so the bot stays silent when it cannot find the answer instead of hallucinating, leaving staff to follow up.
Omnichannel shared inbox One inbox for chat, email, WhatsApp, Messenger, Instagram, SMS, and more; omnichannel channels unlock on Essentials and above.
Knowledge base and Overlay Self-service help center plus an AI site-search widget that answers visitors from your content before they contact support.

Verified Sep 30, 2026 · Source

Who Crisp is for

Best for

Support, sales and marketing teams that want one shared inbox with an AI agent handling routine questions across chat, email and messaging.

Not ideal for

Teams wanting AI on the free plan: Free has 2 seats, 100 customer profiles and no AI credits, so AI and omnichannel need a paid plan.

Screenshots

About Crisp

Crisp is a comprehensive customer support and messaging platform designed to help businesses connect with their users across multiple channels. Positioned as an AI customer support platform, Crisp integrates AI-powered tools such as chatbots and automated assistants to handle routine inquiries, qualify leads, and provide 24/7 support.

Beyond its AI capabilities, Crisp offers a shared team inbox, live chat widgets, knowledge bases, CRM features, and multi-channel messaging (including email, WhatsApp, Messenger, and Telegram). It empowers support, sales, and marketing teams to centralize their customer communications and streamline operational workflows in one unified dashboard.

Ratings & reviews

4.0 from 1 rating

Erik S. Jul 28, 2026 ★★★★☆

AI Models

GPT-5.5 OpenAI · Text LLM

GPT-5.4 OpenAI · Text LLM

Claude Opus 4.8 Anthropic · Reasoning LLM

Claude Haiku 4.5 Anthropic · General LLM

Gemini 3.5 Flash Google · Multimodal LLM

Gemini 3 Flash Preview Google · Multimodal LLM

GPT-5.1 OpenAI · Reasoning LLM

GPT-5.2 OpenAI · Reasoning LLM

Claude Sonnet 4.6 Anthropic · General LLM

Mistral Large / Medium 3 Mistral AI · Text LLM

Crisp alternatives

Intercom Fin AI agent with per-resolution pricing; suited to large teams but costlier than Crisp's flat rate. View Zendesk Enterprise ticketing and analytics; heavier setup and higher cost than Crisp. View Tidio Simple chatbot for small sites; less full-featured than Crisp's inbox, CRM, and KB. View Freshdesk Full helpdesk suite with Freddy AI; per-agent pricing suits bigger teams but scales faster in cost. View

Crisp FAQ

Is Crisp free to use?

Yes. The Free plan costs $0 and includes the chat widget, shared inbox, mobile and desktop apps, and 2 seats. It includes no AI credits and caps at 100 customer profiles. New accounts also get a 14-day free trial of any plan with no card required.

How does Crisp pricing work: per agent or per conversation?

Crisp charges a flat rate per workspace, not per agent or per conversation. Mini is $45/mo (4 seats), Essentials $95/mo (10 seats), Plus $295/mo (20+ seats), and Enterprise is custom. AI usage draws from included credits: $5 on Mini, $25 on Essentials, $75 on Plus.

Do I need my own OpenAI or Anthropic API key to use Hugo?

No. Supported models are managed directly through Hugo with no external API key. You pick a model under AI Agent, Agent, Settings. Hugo supports OpenAI GPT-5.x, Anthropic Claude 4.x, Google Gemini 3.x, and Mistral Large and Medium models.

Does Hugo train on my past customer conversations?

No. Hugo uses the context of the current conversation to answer, but it is not trained on all previous inbox conversations. You train it explicitly on help articles, website content, uploaded files, and Q&A snippets.