Forethought

The generative AI helping support teams cut costs while providing top-tier service in every customer interaction. Forethought deploys AI agents that autonomously resolve customer support tickets across channels by reasoning and acting on your business data and policies. It learns from your historical support tickets, help center content, and defined workflows to deliver accurate, personalized responses. It plugs into major platforms like Zendesk, Salesforce Service Cloud, and others for seamless operation. You can request a demo or proof of concept to test it with your data. It handles chat, email, voice, SMS, and some messaging apps with full context. Pricing is custom and outcome-based, combining platform access with usage tied to resolutions or tickets.