Gladly Sidekick

An AI automation platform that enables personalized customer self-service. The only customer experience AI purpose-built to deliver efficient service and lasting relationships—so you can grow loyalty, retention, and LTV. Gladly.ai powers customer support through AI-driven, multi-channel conversations that maintain full context, resolve many issues automatically, and escalate others to humans while prioritizing long-term customer relationships. It supports chat, email, voice, SMS, and social media, keeping one unified conversation thread no matter where the customer reaches out. You customize behavior using Guides written in plain English—no coding required. It resolves simple queries on its own and hands off complex ones to agents with complete history and context already loaded. Retail, e-commerce, DTC brands, and hospitality companies that care about customer loyalty and lifetime value usually see the biggest gains. Many teams start seeing useful results in a few weeks by starting with templates, importing data, and refining Guides iteratively.