Lyro AI Chatbot

Helps companies enhance customer service by automating responses to common queries. Solve up to 67% of customer problems in seconds with Lyro - the conversational AI agent. Lyro talks to customers and performs tasks like one of your support experts. Tidio's AI Agent is named Lyro. It handles customer queries conversationally, using your own support content to provide human-like responses, and it can automate common tasks while escalating complex issues to human agents. Lyro is a conversational AI agent, not a rigid script-based chatbot. It understands natural language, maintains context across multiple questions, and generates personalized replies based on your knowledge base. You train Lyro by feeding it your FAQs, website content, or support documents. It gets better with feedback from conversations and escalations, where it learns from human agent responses. Lyro only uses the information you provide in its knowledge base. It has guardrails to avoid fabricating details and will hand off to a human if it lacks the data. Lyro works seamlessly with platforms like Zendesk, Intercom, Gorgias, Shopify, and more. You can add it without migrating away from your current setup. It's especially popular for e-commerce. Lyro can check order status, recommend products in real-time, qualify leads, and guide shoppers through purchases.