Richpanel

A customer service platform that helps businesses manage support across multiple channels. Richpanel serves as an AI-powered customer service platform for e-commerce brands, combining all support channels into one inbox while using self-service portals and AI to automate repetitive questions and help agents reply faster. It connects deeply with Shopify and appears as a dedicated app in the Shopify App Store, pulling in order data, customer details, and product info automatically to speed up support. It includes an AI assistant that suggests replies based on your past conversations and FAQs, Voice of Customer AI that analyzes trends in tickets, and an AI moderator for social media messages. The self-service portal lets shoppers find instant answers 24/7 for common questions like order status, returns, or tracking, often resolving 40–70% of typical tickets. Many small to mid-sized brands use it successfully because of its straightforward setup, affordable feel compared to some rivals, and strong automation that reduces manual work early on. It unifies email, live chat, Facebook/Instagram DMs, and phone into a single dashboard so agents see everything in one place and respond without switching tools.