Serval

Automates IT help desk requests and workflows using AI agents. Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests. Serval uses AI agents for natural language automation, unlike rule-based systems that require manual configuration. It offers two-way sync with tools like Jira Service Management and a public API for portability. Users request access naturally, with policies for approvals and auto-provisioning via SCIM or APIs. It complies with SOC 2, HIPAA, GDPR, features encryption, and provides SIEM-integrated audit logs. Natural language inputs handle most tasks, though code inspection is available for advanced users. Cloud-hosted, hybrid, or fully self-hosted to match infrastructure needs.