SLAShield

SLAShield is the AI-powered, Slack-native ITSM platform that replaces ServiceNow at 97% less cost. Built by a 14-year enterprise IT veteran who managed 25,000+ P1 incidents at Dell and Infosys. I was the human bridge manager MIRA now replaces. THE PROBLEM WE SOLVE Most incident management tools were built for the post-mortem report. Not for the engineer at 2 AM. ServiceNow? 6 months to implement. $500K-$2M in Year 1. PagerDuty? Just alerts, no coordination. incident.io? Per-user pricing adds up fast. When production goes down at 2 AM, you don't need a helpdesk chatbot. You need a platform that coordinates the entire response automatically. That's SLAShield. 🤖 MIRA — AI Major Incident Response Agent The world's first autonomous AI bridge manager for incident response. MIRA joins your P1 bridge call in 30 seconds, greets participants by name, conducts structured intake questioning, tracks action items verbally, warns at 30, 15 and 5 minutes to SLA breach, and auto-drafts the full PIR on resolution — then posts the summary back to Slack automatically. Multilingual bridge: MIRA speaks English to Sarah, French to Pierre and Spanish to Carlos — all on the same bridge call simultaneously. No translator needed. MIRA Dispatch Mode: Every MIRA action requires human approval before execution. Full audit trail. Stops entire agent instantly. Real control, not just marketing headlines. Enterprise Agentic plan only. 🎙️ EVA — Emergency Voice Assistant Create incidents by voice in 3 seconds. No keyboard. No dashboard. No typing. Say "payment gateway is down P2" → Incident created, bridge auto-launched, team notified. Say "SLAShield status update" → Hear real-time verbal summary of every active P1 — elapsed time, who's on bridge, minutes to SLA breach. EVA available on ALL plans from Starter. 🔗 MCP Integration — 5 AI Assistants SLAShield works natively with: → Slack AI (native MCP connected) → Microsoft Copilot → Google Gemini 2.5 Flash → Anthropic Claude → OpenAI ChatGPT Ask any AI assistant: "Create P1 — payment gateway down" → Incident created in SLAShield ✅ "List my active incidents" → Full incident list returned ✅ "Search KB for database issues" → Knowledge base results returned ✅ The only ITSM platform connected to all 5 major AI assistants via MCP. 📋 Full ITSM Platform Every module you need. None you don't. → Incident Management Live SLA countdown timers Financial impact tracking (live) Auto Teams/Zoom bridge creation AI auto-classification Escalation workflows → Change Management Full CAB workflow Change freeze periods Approval routing Risk assessment → Problem Management RCA linking to incidents Prevention ticket creation Jira auto-ticket on resolution 80% prevention rate target → CMDB & Asset Management Configuration item tracking Dependency mapping Asset lifecycle management → Knowledge Base AI auto-drafted from incidents Searchable via MCP Reduces repeat incidents → Support Tickets Customer-facing with SLA Built-in, no integration needed → Financial Impact Reporting Live revenue loss calculation Engineer cost tracking SLA penalty exposure Per-incident ROI reporting → Service Catalog IT service request forms Approval workflows Self-service portal ⚡ Why Teams Choose SLAShield 97% cheaper than ServiceNow = ServiceNow Year 1: $500K-$2M+ = SLAShield Professional: $49,990/yr = 3-year savings: $3.99M+ Deploy in 3 weeks not 6 months = Week 1: Discovery + kickoff = Week 2: Config + integrations = Week 3: Training + go-live = No consultants needed Flat-rate pricing = No per-seat charges = No per-assist AI billing = No overage surprises = 50 engineers or 5 — same price Slack-native = No new UI to learn = Engineers stay in Slack = Zero tab switching = Everything happens where your team already works 🔌 9 Integrations Slack · PagerDuty · Datadog · GitHub · Jira · Microsoft Teams · xMatters · SolarWinds · Splunk Plus: Amazon Connect telephony Zoom bridge · Webex bridge Microsoft Outlook notifications MCP for all major AI assistants