Write the FAQ your customers actually ask
Below are real customer messages. Build the FAQ they justify. Steps: 1. Cluster the messages by underlying question, not by wording. Show cluster sizes. 2. For each cluster with 3…
68 copies · 16 likesWORKS WITH ZENDESK AI
Prompts for Zendesk AI
Community-tested ways to get more useful results from Zendesk AI.
Add a promptRoute a support ticket without guessing
Classify and route this support message. Categories: {{list with one-line definitions}}. Teams and their scope: {{list}}. Return JSON with: category, subcategory, severity (1-4 wi…
43 copies · 15 likesWrite the escalation path for an agent that gets stuck
Agent: {{what it does}}. It runs {{how often}}, and when it stalls today the result is {{what actually happens — usually nothing}}. Humans available: {{roles and hours}}. Define t…
44 copies · 11 likes