Write the FAQ your customers actually ask
Below are real customer messages. Build the FAQ they justify. Steps: 1. Cluster the messages by underlying question, not by wording. Show cluster sizes. 2. For each cluster with 3…
80 copies · 20 likesWORKS WITH INTERCOM
Prompts for Intercom
Community-tested ways to get more useful results from Intercom.
Add a promptRoute a support ticket without guessing
Classify and route this support message. Categories: {{list with one-line definitions}}. Teams and their scope: {{list}}. Return JSON with: category, subcategory, severity (1-4 wi…
64 copies · 17 likesRenewal and expansion conversation plan
Prepare me for a renewal conversation with {{customer}}. Data: {{usage, seats active vs paid, tickets, NPS, champion status, original goals, contract value and date}}. 1. Health a…
60 copies · 15 likesChurn post-mortem from cancellation data
Here are recent cancellations: {{paste reasons given, plan, tenure, usage before churn, support history}}. 1. Cluster by the real reason, not the stated one. Stated reason "too ex…
76 copies · 13 likesWrite the system prompt for a customer-facing assistant
The assistant handles {{what}} for {{who}}, on {{channel}}. It can access {{tools and data}}. Brand voice: {{describe, or paste three real examples}}. Write the system prompt with…
53 copies · 8 likesWrite the referral ask that does not feel like begging
Who I'm asking: {{segment — and what they just experienced, e.g. hit a milestone, renewed, left a 5-star review}}. What I want them to do: {{the exact action}}. What's in it for th…
47 copies · 8 likes